Shipping Policy

At Yliaster, we are dedicated to ensuring a secure and seamless delivery experience for every order.

Production Time

Our jewelry is made to order. Standard made-to-order pieces require approximately 15 business days for production after order confirmation.

Fully bespoke pieces require approximately 30 business days for production after final design or CAD approval.

Orders are not processed or shipped on weekends or public holidays.

Shipping Destinations

We ship to multiple countries. Shipping availability and costs vary by destination. Please contact us at support@yliaster.com to confirm delivery availability and shipping costs for your country before placing an order.

Shipping Methods & Delivery Time

Orders are shipped via tracked DHL Express or FedEx service. Estimated transit time is 5–10 business days after dispatch, in addition to the production time above. Business days exclude weekends and public holidays.

Please note that delivery times are estimates and may be affected by customs processing, carrier delays, weather conditions, or other factors beyond our control.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email.

Customers are responsible for monitoring shipment updates after dispatch.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, or local fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

Yliaster is not responsible for delays, lost shipments, or delivery issues resulting from incorrect or incomplete addresses provided during checkout.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us at:

[support@yliaster.com](mailto:support@yliaster.com)

We will work with the shipping carrier to assist in resolving the issue.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the packaging and item so we may assist you promptly.